Frequently Asked Questions
Everything you need to know about shopping with SerenoVita
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
How do I return an item I am not satisfied with?
We offer a 30-day return policy for most items. To initiate a return, please visit our Returns Portal with your order number and email address to receive a prepaid shipping label.
Which payment methods do you accept?
SerenoVita accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I contact customer support if I have a problem?
Our dedicated support team is available via email at support@serenovita.com or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.